If updating drivers doesn't help, the software might be struggling to communicate with your hardware.
If you can't open it at all, try launching ACDSee while holding the Shift key to see if you can bypass the initial hardware check. 4. Repair the Database
This clears the "to-do" list of files ACDSee was trying to process when it crashed. 2. Update or Roll Back Graphics Drivers If updating drivers doesn't help, the software might
Sometimes, a specific Windows "Cumulative Update" messes with the C++ Redistributable packages that ACDSee relies on.
Check for updates for your NVIDIA, AMD, or Intel Iris card. If you recently updated and the crashes started then, try the "Roll Back Driver" option. 3. Disable GPU Hardware Acceleration Repair the Database This clears the "to-do" list
Press Windows Key + R , type %LocalAppData%\ACD Systems\Catalogs\ , and hit Enter.
Does the crash happen , or only when you click on a specific folder or image? Check for updates for your NVIDIA, AMD, or Intel Iris card
ACDSee Ultimate relies heavily on GPU acceleration for its Develop and Edit modes. If your driver is outdated or a recent update is buggy, the program will snap shut. Go to Device Manager > Display Adapters .
Often, ACDSee crashes because it gets stuck trying to generate a thumbnail for a corrupted image or video file.