If the default credentials do not work, the password has likely been changed. You can reset it using the following methods: Method 1: Modifying Configuration Files (Server Admin) To reset the password without a current one:
To prevent unauthorized access, follow these hardening best practices : genetec config tool default password free
If you have just installed Genetec Security Center and need to access the Config Tool:
Note: For security reasons, Genetec systems often force you to change these default passwords immediately upon the first successful login. How to Log In for the First Time If the default credentials do not work, the
If local methods fail, you can send a backup of your Directory database to the Genetec Technical Assistance Center (GTAC) . They can reset the password and return the database to you. Security Hardening Tips
The "Admin" user password for Security Center is stored in the Directory database. Advanced users can reset it by running an SQL script through the Windows Command Prompt to set the password field to a known hash or blank. Method 3: Technical Support They can reset the password and return the database to you
Open the GenetecServer.gconfig file with Notepad (Run as Administrator).