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Leave the battery out for at least 5–10 minutes to ensure all capacitors are drained.

If you cannot access the software menu, you may need to perform a physical reset on the motherboard. napco dvr password reset new

While holding the connection, plug the power back in and wait 15–30 seconds. Leave the battery out for at least 5–10

Use a flathead screwdriver or a jumper cap to connect these two pins. Use a flathead screwdriver or a jumper cap

A password reset usually does not erase your recorded footage, but a "Factory Default" through the menu might format the hard drive. Proceed with caution.

A hard reset will likely wipe your IP address settings. You will need to reconfigure your remote viewing app (like iBridge or Napco Video) once the reset is complete. Need specific help with your model?

Remove the screwdriver/jumper and allow the system to boot. It should return to the factory "New Device" setup wizard. Method 3: Battery Removal (RTC Reset)