The device serial number doesn't match the record in their database.
Activation processes are sensitive to security settings. If you are trying to activate a device while connected to a or a Work/School Wi-Fi , the ES-118 error may trigger because the activation server is being blocked by a firewall. Disable any active VPNs. please complete activation process es-118
The most common reason for the ES-118 code is a . Check the inbox of the email address you used to sign up. The device serial number doesn't match the record
If so, grab your phone or laptop, go to the URL provided on the screen, and enter that code manually. Step 5: When to Contact Support Disable any active VPNs
Look for a subject line like "Action Required" or "Confirm Your Account." If you don't see it, check your .
If you’ve confirmed your account but the error persists, the hardware might be holding onto a cached error state. the device completely. Unplug it from the power source for at least 60 seconds.
Troubleshooting the "Please Complete Activation Process ES-118" Error