Ensure the USB dongle (usually blue, gold, or white) is inserted into a USB port on your computer, separate from the cable connecting the machine itself.
The "encryption lock" is the (it looks like a thumb drive) that comes with the machine. The software requires this hardware key to be plugged in at all times to function. If your computer isn't "seeing" it, follow this guide to get your scan back on track. 1. The "Simple Fix" Checklist Before diving into technical settings, rule out the basics: Ensure the USB dongle (usually blue, gold, or
Windows "Core Isolation" or "Memory Integrity" settings can sometimes block the legacy drivers used by these analyzers. If the error persists, go to and try toggling "Memory Integrity" to Off , then restart your PC. If your computer isn't "seeing" it, follow this