During installation, you are asked whether data should be accessed locally or via a network. If you moved the data folders after installation, the configuration file is still looking for the old path.
Look for files named config.xml , dbconfig.ini , or settings.json within the installation directory (usually C:\Program Files (x86)\TecDoc ).
This error typically indicates that the application cannot establish a handshake with its underlying database or find the necessary data paths. Here is a comprehensive guide to troubleshooting and fixing this issue. 1. Verify Database Connection Settings During installation, you are asked whether data should
By systematically checking these points, you can resolve the "Loading data failed" error and get your parts catalog back online.
Ensure the path in your configuration file points to the folder containing the .dat or .db files. This error typically indicates that the application cannot
Ensure that your Windows Firewall isn't blocking the ports used by the database (commonly port 3306 for MySQL or 2024 for Transbase). 6. Corrupt Installation or Missing Registry Keys
Security software frequently flags database-heavy applications as suspicious because they open specific ports to communicate with data clusters. 3. Database Service Status
Verify that the username and password provided in the file have "Read/Write" permissions for the database. 2. Check the "Direct" or "Network" Path
Add the TecDoc installation folder to your Antivirus "Exclusion" list.
If using a network drive, ensure the drive is mapped correctly and that the Windows user has permission to access that specific network path. 3. Database Service Status